(18) Users should receive email notifications for important events like ticket updates and new messages.

(17) To prevent abuse, we need to implement rate limiting on our API endpoints. Should include proper error responses and documentation.

(16) Payment processing occasionally fails during high traffic. Need to implement better error handling and retry mechanism.

(15) Users need the ability to search through their tickets and messages. Implement full-text search functionality.

(14) Images in the gallery section are loading slowly. Implement lazy loading and image optimization pipeline.